This Refund and Returns Policy applies exclusively to the purchase and booking of tours and tourism experiences made through www.everydayissunday.pt, operated by WB CONSULTING, LDA. (hereinafter “EVERYDAY IS SUNDAY”).
1. General Principles
EVERYDAY IS SUNDAY is committed to providing premium, authentic experiences. Our policy aims to ensure transparency, fairness, and customer satisfaction, in line with best practices in the tourism industry.
2. Cancellations and Refunds for Tours and Experiences
2.1. Cancellations by the Customer
Full refund: Cancellations made up to 7 days before the scheduled start time of the experience.
75% refund: Cancellations made between 7 days and up to 72 hours before the scheduled start time.
50% refund: Cancellations made between 72 hours and up to 48 hours before the scheduled start time.
No refund: Cancellations made less than 48 hours before the scheduled start time, or in the event of no-show.
Refunds will be processed to the original payment method within 10 business days after confirmation of eligibility.
2.2. After the Experience
No refunds will be issued for services that have already been provided or partially used.
2.3. Cancellations by EVERYDAY IS SUNDAY
If a tour or experience is cancelled by EVERYDAY IS SUNDAY due to unforeseen circumstances (such as adverse weather, safety, or operational reasons), customers will be offered:
A full refund, or
The option to reschedule or receive a credit for future use.
3. Changes and Amendments
Requests to change the date or time of a booking are subject to availability and must be made at least 48 hours before the scheduled experience. We will do our best to accommodate changes, but we cannot guarantee availability.
4. Exclusions
No refunds will be given for unused services after the scheduled date.
Personalized, customized, or group/private bookings may be subject to specific terms communicated at the time of booking.
Gift cards and digital products are non-refundable.
5. How to Request a Refund or Change
To request a cancellation, refund or change, please contact us as soon as possible:
Email: info@everydayissunday.pt
Phone: (+351) 921 183 027
WhatsApp: https://wa.me/message/OI2IHWN5XMGSO1
Please include your booking reference and details of your request.
6. Policy Updates
EVERYDAY IS SUNDAY reserves the right to update or modify this policy at any time. Changes will be posted on this page with the effective date.
Last updated: 01/12/2025